Expert support.
Operational continuity guaranteed.
Professional services focused on implementation, support and operational continuity of critical infrastructure. Certified specialists who accompany every stage of the technology lifecycle, from project deployment to the technical and operational management of enterprise platforms.
Certified specialists in every critical incident
Most organizations lack the technical expertise and advanced certifications needed to interact efficiently with the support teams of manufacturers like Fortinet, Alcatel-Lucent Enterprise, Aruba Networks or Infoblox. As the initial level of DCS technical accompaniment, this service validates each incident before escalation, ensuring the case is eligible and has the technical information needed to accelerate its analysis and resolution.
Request specialized supportTechnical Diagnosis and Validation
Before escalating a case to the manufacturer, our engineers perform an initial technical validation, gather relevant information and verify that the incident has the necessary evidence for proper attention. This accelerates the manufacturer's analysis, reduces unnecessary iterations and improves resolution times.
Technical Escalation to TAC
We open and escalate cases with Fortinet, Aruba and Infoblox TAC teams at the required technical level. We translate the operational issue into precise engineering terms so the manufacturer understands the criticality and acts with priority.
Proactive Monitoring and SLA Management
We actively monitor the progress of each case, demand periodic updates and escalate internally within the manufacturer when resolution is delayed. The SLA is not just a number: it is a commitment we enforce.
RMA Coordination and Operational Continuity
We manage hardware replacements under warranty and RMA with full logistics coordination. While the case is resolved, we design technical workarounds to maintain the continuity of your operation at all times.
From design to production without setbacks
We accompany every stage of your infrastructure project: from the initial assessment to the final documentation and team training. Proven methodology, risk management and knowledge transfer as a mandatory part of every deliverable.
Consult about a projectConsulting and Architecture
Existing infrastructure assessment, analysis of technical and business requirements, and target architecture design with high-level technical documentation.
Implementation and Deployment
Installation, configuration and production rollout with project management, change control and minimization of operational impact. Detailed post-implementation documentation included.
Infrastructure Migrations
Planning and execution of complex migrations: network platforms, security systems, data centers and critical environments with rollback plan and operational continuity.
Documentation and Knowledge Transfer
Detailed technical documentation and training sessions for the IT team as a mandatory part of every project closure. Your team operates with autonomy from day one.
Operational continuity beyond the project
Implementation doesn't end at go-live. We offer structured post-sale support contracts to maintain, evolve and monitor your infrastructure with certified specialists over the long term.
View support plansHourly Contracts
Recurring support under monthly or annual hour contracts for maintenance tasks, technical consulting and incident handling. Flexibility to adjust the volume to your needs.
Enterprise Support
Long-term support agreements with defined SLAs, dedicated certified engineers and priority attention for critical infrastructures that cannot tolerate indefinite response times.
Integrated NetMonitor
From 40 support hours, we include access to our proactive monitoring platform NetMonitor: continuous visibility of your network, early alerts and real-time event correlation.
Evolutionary Maintenance
Periodic configuration reviews, performance optimization, patch application and continuous improvement recommendations to keep your infrastructure secure and efficient.
Your technical specialist, integrated into your operation
For organizations with critical infrastructure that cannot afford indefinite response times, DCS's Resident Engineer assigns certified specialists who operate as an integrated part of the client's IT team. This is not resource outsourcing: it is real technical expertise, with deep knowledge of your environment, responding in real time to daily operational challenges and with the autonomy to act without friction from day one.
Daily Operational Support
Incident handling, advanced troubleshooting and continuous technical support integrated into the IT team's operational workflow. The specialist knows your infrastructure and acts with the context needed to reduce resolution times from day one.
Change Management and Preventive Maintenance
Active participation in change windows, periodic configuration reviews, update application and performance optimization. Infrastructure stays secure and efficient without relying on reactive interventions.
Coordination with Manufacturers and NOC/SOC
When an incident requires TAC intervention or NOC/SOC coordination, the Resident Engineer manages the process with the technical level and operational context of the environment to accelerate resolution and minimize impact on operations.
Documentation and Knowledge Transfer
Updated technical record of the infrastructure, change documentation and knowledge transfer sessions to the client's IT team. The team's operational autonomy grows with each intervention: the knowledge stays, the specialist scales.